SHIPPING & RETURNS
SHIPPING POLICY
At The Vape Room, we strive to ensure that your orders are shipped promptly and reach you safely. Please review our shipping policy to learn more about processing times, shipping options, and tracking your order.
Processing Time
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Orders are processed within 1-2 business days, excluding weekends and holidays.
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Once processed, you’ll receive a confirmation email with tracking information.
Shipping Options
We offer a variety of shipping options to suit your needs, including standard and expedited shipping:
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Standard Shipping: Typically arrives within 3-7 business days.
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Expedited Shipping: Typically arrives within 1-3 business days.
Shipping times may vary based on your location and selected shipping method.
Shipping Restrictions
Please note:
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Age Verification: In compliance with legal requirements, all customers must pass an age verification check before shipping. This process helps ensure that no one under the legal vaping age receives our products.
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International Shipping: Currently, we only ship within [Country/Region, e.g., the United States]. We are unable to ship internationally at this time.
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Restricted Areas: Due to local regulations, we cannot ship to certain areas within the U.S. If your location is affected, you will be notified during checkout.
Shipping Fees
Shipping fees are calculated based on your selected shipping method and order destination. All fees will be displayed at checkout.
Lost or Damaged Packages
While we take great care to pack and ship your order securely, if your package is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and may offer a replacement or refund where applicable.
Order Tracking
Once your order ships, you will receive an email with tracking information to monitor its progress. If you have any questions about your order's status, don’t hesitate to reach out to us.
Contact Us
For any questions or further assistance, please contact our customer care team at [Your Email Address ]
RETURN & EXCHANGE POLICY
At The Vape Room, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to assist with returns, exchanges, and refunds. Please review our policy below for detailed information.
Eligibility for Returns
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Unused and Unopened Products: Products in their original, unopened packaging may be returned within 30 days of purchase for a full refund or exchange.
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Defective or Damaged Items: If an item arrives defective or damaged, please contact us within 7 days of receipt for a replacement or refund. Proof of damage (such as photos) may be requested.
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Used Products: For safety and hygiene reasons, we cannot accept returns on any opened or used products, except in cases where a defect is found.
Return Process
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Contact Customer Support: Start your return by contacting our customer service team at [Your Email Address or Phone Number]. Please provide your order number and reason for return.
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Return Authorization: After confirming eligibility, our team will provide instructions and a return authorization number, which must be included with your return.
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Shipping: You are responsible for return shipping fees unless the return is due to a defect or error on our part.
Refunds
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Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
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Original Payment Method: Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
If you'd like to exchange an item, please reach out to our customer support team to initiate the exchange process. Exchanges are only available for items of equal or lesser value.
Non-Returnable Items
Please note that certain items are final sale and cannot be returned, including:
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E-liquids, opened vape pods, and any used products.
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Clearance items and gift cards.
Need Help?
If you have questions or need further assistance, please don’t hesitate to contact our customer care team at [Your Contact Information]. We’re here to make your shopping experience at The Vape Room as smooth as possible!
